Xrstal warrants its products against defects in materials and workmanship under normal use for a period of one year from the date of purchase. This warranty applies to the original purchaser and is non-transferable.
What Is Covered
Defects in materials, such as faulty gold, gemstones, or other components.
Defects in craftsmanship, such as improper assembly or finishing.
Repairs or replacements necessary due to manufacturer’s error.
What Is Not Covered
This warranty does not cover:
Damage caused by misuse, accidents, or negligence.
Normal wear and tear, including scratches, dents, or fading.
Alterations, repairs, or resizing performed by unauthorized parties.
Loss or theft of the jewelry.
To make a warranty claim, follow these steps:
Contact Xrstal at 833.799.4653 or info@xrstal.com to notify us of the issue.
Provide proof of purchase, such as a receipt or order confirmation.
If your item is deemed eligible for warranty service, we will repair or replace it at our discretion. If a replacement is required and the original item is no longer available, we will offer a similar product of equal value.
Limitations of Liability
Xrstal is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product. Our liability is limited to the original purchase price of the jewelry.
We appreciate your trust in Xrstal and look forward to serving you. Thank you for your business!
