Xrstal

Welcome To Our Return and Warranty Page

Return or Exchange Policy

We want you happy and if for any reason you wish to request a refund, please contact our customer support team at 833.799.4653 or info@xrstal.com within 14 days from the date of delivery. Provide your order details for the refund request; we will guide you through the hassle free process. If you are interested in exchanging to a different style, please contact us so we can accommodate your needs.  

Warranty

Xrstal warrants its products against defects in materials and workmanship under normal use for a period of  one year from the date of purchase. This warranty applies to the original purchaser and is non-transferable.

What Is Covered

Defects in materials, such as faulty gold, gemstones, or other components.

Defects in craftsmanship, such as improper assembly or finishing.

Repairs or replacements necessary due to manufacturer’s error.

What Is Not Covered

This warranty does not cover:

Damage caused by misuse, accidents, or negligence.

Normal wear and tear, including scratches, dents, or fading.

Alterations, repairs, or resizing performed by unauthorized parties.

Loss or theft of the jewelry.

To make a warranty claim, follow these steps:

Contact Xrstal at 833.799.4653 or info@xrstal.com to notify us of the issue.

Provide proof of purchase, such as a receipt or order confirmation. 

If your item is deemed eligible for warranty service, we will repair or replace it at our discretion. If a replacement is required and the original item is no longer available, we will offer a similar product of equal value.

Limitations of Liability

Xrstal is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product. Our liability is limited to the original purchase price of the jewelry.

We appreciate your trust in Xrstal and look forward to serving you. Thank you for your business!



Find Us Here

Contact us for any questions you might require or need to know

Phone

1.833.799.4653

Thank You!