Terms of Service
Welcome to Xrstal.com. By using our website and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our site or making any purchases. If you do not agree with these terms, you may not use our services.
1. General Information
1.1 Company Information: Xrstal.com specializes in the sale of high-quality karat gold crosses and related jewelry products.
1.2 Eligibility: To use our services, you must be at least 18 years old or have the consent of a parent or legal guardian. By using our site, you confirm that you meet this requirement.
2. Orders and Purchases
2.1 Order Acceptance: All orders are subject to availability and confirmation of payment. We reserve the right to cancel or refuse any order for any reason.
2.2 Product Descriptions: We make every effort to accurately describe our products. However, slight variations in color, size, or design may occur. If you feel a product is not as described, please contact us.
2.3 Pricing and Taxes: All prices listed on our website are in USD and do not include applicable taxes or shipping fees. Taxes and shipping costs will be calculated and displayed at checkout.
3. Shipping and Delivery
3.1 Shipping: We offer shipping services to domestic and international locations. Delivery times and costs may vary based on your location.
3.2 Delivery Issues: Xrstal.com is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances. If your order is lost or damaged during transit, please contact us to resolve the issue.
3.3 Ownership: Ownership of the products transfers to you once the order is delivered to the shipping address provided.
4. Returns and Refunds
4.1 Eligibility for Returns: Items may be returned within 14 days of receipt if they are unused, in their original packaging, and accompanied by proof of purchase.
4.2 Non-Returnable Items: Customized or engraved items cannot be returned or exchanged unless there is a defect in workmanship.
4.3 Refunds: Refunds will be issued to the original payment method after the returned item has been inspected and approved.
5. Payment
5.1 Accepted Methods: We accept major credit cards, debit cards, and other payment methods displayed at checkout.
5.2 Payment Security: All payment transactions are encrypted and processed securely. Xrstal.com does not store your payment information.
5.3 Billing Issues: If you encounter any billing issues, please contact us immediately for assistance.
6. Intellectual Property
6.1 Ownership: All content on Xrstal.com, including text, images, logos, and designs, is the property of Xrstal.com and protected by copyright laws. You may not reproduce, distribute, or use any content without our prior written consent.
6.2 Trademarks: All trademarks, service marks, and trade names are the property of Xrstal.com.
7. Limitation of Liability
7.1 No Warranty: Xrstal.com provides its products and services "as is" without any warranties, express or implied.
7.2 Liability Limitations: Xrstal.com shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
8. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
9. Changes to Terms
Xrstal.com reserves the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated terms.
10. Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: support@xrstal.com
Phone: 833.799.5643
Address: Modesto, California 95350
